Honest service techs, and really, really fast. I spent an hour at Jiffy Lube nearby waiting, and techs there had had no idea what oil should be used on my vehicle. I went with full synth Mobil 1 (a little pricey but 10,000 miles). These guys cleaned out all the leaves under the hood, filled water tank, checked in the inside cabin filter, which was filthy. Great job!